Call Center Quality Monitoring Form

Lets supervisors record and score the quality of a call handled by a call center agent.

Use this template

Already have an account? Log in

Caller's Name

First Name

Last Name

Date and Time of Call

Call Duration (in minutes)

Agent's Name

First Name

Last Name

Agent's ID

Was the Agent Knowledgeable and Helpful?

Yes No

Rate the Agent's Overall Professionalism

★ 1 star ★ 2 stars ★ 3 stars ★ 4 stars ★ 5 stars

Did the Agent Resolve Your Issue?

Yes, my issue was resolved

How Would You Rate the Overall Call Center Experience?

Excellent Good Average Poor

Additional Comments

Related templates

Mentor Evaluation Form Human Resources Mentor Observation Form Education Menu Feedback Form Customer service Menu Price Survey Customer service

Powerful online forms — builder, logic, products, and teams — at a price that makes sense.

Rejoining the server...

Rejoin failed... trying again in seconds.

Failed to rejoin.
Please retry or reload the page.

The session has been paused by the server.

Failed to resume the session.
Please retry or reload the page.