Cancellation Survey

A short survey to understand why customers choose to cancel their service, helping identify opportunities for improvement.

Use this template

How long have you been using the service?

Less than 1 month 1–6 months 6–12 months More than 1 year

How often did you use the service?

Daily Weekly Monthly Rarely

What was the main reason for cancelling the service?

Too expensive Found a better alternative No longer needed Poor customer service Other

If other reason, please specify.

How can we improve our services?

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