Refund request

Refunds with order number, reason, and damage photos when they apply.

Use this template

Request your refund

Tell us what happened. The more detail you give us, the faster we can resolve it.

Full name

Nombre

Apellido

Email address

Order number

Purchase date

Amount paid

$

Reason for the refund

Arrived damaged or defective I received the wrong item Not as described It arrived too late I changed my mind Other:

Photos of the damage

Max 10 MB per file · jpg, jpeg, png, heic

They help us resolve this faster — up to 5 photos.

Tell us what happened

How would you like your refund?

Back to the original payment method Store credit (5% bonus)

Proof of purchase

Max 10 MB per file · pdf, jpg, jpeg, png