Claims Service Survey

Measures a policyholder's satisfaction with the service received throughout their claim, from first contact through case closure.

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Name

First Name

Last Name

Was the insurance agency and/or your insurance company's representative who initially took your claim report friendly and helpful?

Yes No

Were all representatives involved in your claim courteous and polite?

Yes No

Did all of the claim representatives communicate with you adequately?

Yes No

If applicable, was the repair shop or outside vendor you used prompt, courteous, and helpful?

Yes No

Repair Shop Used

Would you recommend the repair facility or vendor to a friend?

Yes No

On a scale of 1 to 10, with 10 being the highest, please rate your claims experience:

Not likely

1 2 3 4 5 6 7 8 9 10

Very likely

Please share your experience, comments, or concerns with us:

May we share this information with potential customers who ask about our services?

Yes No

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