Counselling Client Opinion Questionnaire

Collects client opinions about the therapy they received, including session type, waiting times, and overall satisfaction, to help therapists improve their service.

Use this template

Your answers are confidential and will help us improve the quality of our counselling services

1. Therapist Name:

2. Please select the type of therapy you received:

Individual Couples Group Family

3. What method was used?

In person Video call Phone

1. If you had video counselling, did you receive a leaflet explaining how to access and use the platform?

Yes No

2. How helpful was the patient information leaflet you received?

3. How satisfied were you with the waiting time for your first appointment?

4. How satisfied were you with the number of counselling appointments you had?

5. If dissatisfied or very dissatisfied, what was the problem with the number of appointments?

Too few Too many Scheduling conflicts Other

6. Overall, how satisfied were you with video counselling?

7. How convenient were the appointment times that you were offered?

7. Please tell us what you found most helpful about the counselling/therapy you had (what the counsellor/therapist could do more of):

8. Please tell us what you found less helpful about the counselling/therapy you had (what the counsellor/therapist could do less of):

9. Overall, how satisfied were you with the quality of the service you received? Please select a number between 0 (completely dissatisfied) and 10 (very satisfied):

1. Would you choose to have counselling/psychotherapy again in the future?

Yes No Maybe

Which of the following platforms do you prefer?

Video call Phone call In person Chat

3. At the end of your counselling/therapy, did you receive a resource sheet with information about other organisations that can help?

Yes No

4. If yes, how helpful was the information?

Very helpful Helpful Neutral Not helpful

Further comments for improving the service:

Thank you for taking the time to share your feedback about our counselling service

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Counselling Client Opinion Questionnaire

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