Customer Engagement Survey

Measures how the pandemic changed the way an organization interacts with its customers and business partners.

Use this template

Name

Nombre

Apellido

Company

Title

Business Email address

Phone Number

How would you rate the level of experience your customers have with your organization?

Excellent Good Fair Poor

What factors prevent your organization from delivering the best possible customer experience?

Lack of technology Lack of staff Limited budget Outdated processes Other

How would you characterize your organization's level of interaction with customers and business partners since COVID-19?

Significantly increased Slightly increased No change Slightly decreased Significantly decreased

How has COVID-19 impacted your organization's ability to interact and collaborate with customers and business partners?

Very positive impact Positive impact No impact Negative impact Very negative impact

How has COVID-19 impacted your organization's ability to accelerate to digital business channels?

Significant acceleration Moderate acceleration No change Delay

What are the primary operational or technical factors that have created challenges for your organization's ability to interact through digital channels with customers and business partners since work-from-home went into effect?

Insufficient IT infrastructure Resistance to change Lack of training Budget constraints Other

What are your expectations for physical vs. digital interactions with customers and business partners over the next two years? (Select one)

Mostly physical More physical than digital A balance of both More digital than physical Mostly digital

Customer Engagement Survey

Related templates