Online Shopping Survey

Discover your customers' habits and preferences to improve the shopping experience on your online store.

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How often do you shop online?

Daily Weekly Monthly Rarely

What factors influence your decision to shop online? (Select all that apply)

Price Convenience Product variety Reviews Shipping cost

On average, how much do you spend per online shopping trip?

Under $25 $25 to $50 $51 to $100 Over $100

What type of products do you prefer to purchase online? (Select all that apply)

Clothing Electronics Groceries Home goods Beauty

How satisfied are you with the online shopping experience overall?

Not likely

1 2 3 4 5 6 7 8 9 10

Very likely

What improvements would you like to see in the online shopping experience?

What influences your decision to shop with a specific e-commerce platform? (Select all that apply)

Brand trust Customer service Return policy Loyalty program Delivery speed

How likely are you to recommend online shopping to a friend or family member?

Very likely Likely Neutral Unlikely Very unlikely

Have you ever encountered any issues with online shopping?

Yes No

If yes, please describe the issue(s) you encountered.

Name

First Name

Last Name

Email Address

Phone Number

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